Privacy Policy

1. Introduction

At Bazal Auto Maintenance ("we," "our," or "us"), operating at 72 St, Industrial Area 2, Sharjah, UAE, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (bazalautosharjah.com) or interact with our workshop services via WhatsApp, telephone, or digital advertisements (including Meta/Facebook & Google Ads).

2. Information We Collect

We collect information that you voluntarily provide to us when inquiring about or booking auto maintenance services:

• Contact Information: Your name, phone number, and WhatsApp contact details when you initiate a conversation or request a quote.
• Vehicle Details: Car make, model, year, and description of reported symptoms or repair requirements.
• Usage & Technical Data: IP address, browser type, device type, referring URL, and pages visited collected via automated analytics tools.

3. How We Use Your Information

We use the information collected exclusively for legitimate workshop business purposes:

• To provide accurate repair estimates, schedule service appointments, and send repair status updates via WhatsApp or SMS.
• To answer inquiries regarding our 6 core maintenance service lines (Mechanical, Electrical, AC Service, Glass Work, Denting & Painting, and Car Maintenance).
• To analyze website traffic and measure the effectiveness of digital marketing campaigns (such as Facebook/Instagram ads).

4. Cookies & Advertising Analytics

Our website utilizes standard web cookies and tracking scripts to improve user experience and measure ad conversion performance:

• Meta Pixel (Facebook Ads): We use Meta Pixel to measure ad response performance and optimize advertisement delivery to vehicle owners in Sharjah and the UAE.
• Microsoft Clarity: We utilize Microsoft Clarity to understand aggregate user interaction trends and improve website usability.

You can disable cookies at any time through your browser settings without restricting your access to essential website information.

5. Data Sharing & Security

We do not sell, trade, or rent your personal information or contact details to third-party marketers. Your details are accessed solely by authorized workshop management and service technicians for job scheduling and communication. We implement appropriate physical, technical, and organizational measures to safeguard your information against unauthorized access or disclosure.

6. Contact Us & Data Requests

If you have any questions regarding this Privacy Policy or wish to request the deletion of your contact records, please reach out directly to our workshop management: